Shipping

Do you ship internationally?

Yes, I ship worldwide! My shipping prices are fixed rate (meaning, they won't go up depending on weight) depending on your location and product chosen. Please see prices are checkout.

Where do you ship from and how quickly do you ship?

I ship from Ontario, Canada! All orders are shipped out within 1-2 business days.

How do you ship orders within Canada?

All orders are shipped via standard lettermail, and therefore there is no tracking. This helps to keep shipping costs low for my customers.

How do you ship orders to the US?

All sticker orders are shipped via standard lettermail, and therefore there is no tracking. This helps me to keep shipping costs low for my customers.

All orders containing enamel pins are shipped with tracking in a bubble mailer.

How do you ship international orders?

All sticker orders are shipped via standard lettermail, and therefore there is no tracking. This helps to keep shipping costs low for my customers

All orders containing enamel pins are shipped with tracking in a bubble mailer.

How do you pack orders? 

All sticker orders are shipped in a kraft envelope. Since my sticker sheets are not waterproof, a cello bag is used to protect them while en route. 

All enamel pin orders are shipped with a backing card inside a protective sleeve, inside a bubble mailer. 

What are the current shipping times?

Due to COVID-19, please keep in mind that shipping delays may be significant and unpredictable. While I aim to ship out orders ASAP, once it's shipped the delivery time is completely out of my control. Please contact me should you have any questions!

Estimated delivery times:

Canada - 4 days - 2 weeks (most orders arrive within 1 week)

US - 1 - 8 weeks (most orders arrive within 2 weeks)

International - 3 - 10 weeks (most orders arrive within 4 weeks) 

What if my order hasn't arrived yet?

Shipping times are much longer than usual right now due to the delays of COVID-19 (and the USPS if you're from the US), but don't worry, with over 1000+ orders sent out, i've never once had an order not turn up. However, in the unlikely event of a lost order, I will absolutely offer to send a replacement or provide a refund. If you are in Canada, please contact me if your order hasn't arrived in 4 weeks. If you're in the US, please contact me if your order hasn't arrived in 8 weeks. If you are international, please contact me if your order hasn't arrived in 10 weeks. 

My order tracking shows as delivered but I never received it?

This has happened to me before as well! Typically when this happens, orders will show up within a few days. Please also check with your neighbors to see if they received your delivery and contact your local post office. If it does not arrive within a few days, please contact me and we'll get this resolved!

There's an issue with my order! 

I put a lot of care into every package I send out. It's important to me that my customers are happy with their purchases, but if you have an issue with your order, please don’t hesitate to contact me. I’ll do everything I can to resolve any issues or concerns.

Returns

I offer refunds on purchases returned in original and unused condition. Please contact me within 7 days of delivery and ship items back within 14 days of delivery. Please understand that you are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value. Please note that your refund will be for the product only - you will not be refunded your original shipping cost.